The contribution of a business VoIP phone service in the upliftment of business is beyond the periphery of summing up in the words. There is no area wherein it doesn’t improve the outcome, reduce the operational burden, and render better ROI.
Due to its least possible operational cost, it has become the ideal resource to grab for all kinds of small businesses. By using it, many small businesses were able to grow into a giant enterprise while rendering the low-cost yet high-quality customer experience.
However, you can gain access to all these facilities only if you have the right kind of virtual phone system
by your side. The right kind of cloud telephony system has all the power to support your growth, streamline operations, upgrade the communication ability, and pump-up the sales.
Here are the 7 aspects of the right kind of business VoIP phone service:
1. Affordable costing
Why is a business called a small business? Due to its limited operations and limited investments, a business can be called as a small business. While there is already a money crunch, a small business can’t afford to spend big just to build communication infrastructure.
Hence, the ideal type of cloud telephony system for a small business is the one that comes with various affordable pricing plans with some free services.
2. Powerful features
Though a low-cost business VoIP phone service/Hosted phone system
is the ideal choice for a small business, you must never make a compromise at the features front. In the absence of the right kind of features, no cloud telephony system will be able to support in a way that you want/imaged. So, make sure that with the reduced costing your features don’t get limited too.
The features of a virtual phone system are categorized as basic and advanced features. While having basic features like call recording, IVR, on-hold music, and call recording are the right of every end-user; advanced features can be availed based on the demand.
3. Integration for better operation
Gone are the days when the phone was used to make/receive calls. Today, cloud telephony is handling a major chunk of regular operations like creating the right kind of customer loyalty programs, performance reporting, and conducting market analysis.
To let it happen, you need to have a certain kind of CRM integration. Using these integrations, you can easily bring the relevant data and your service and utilize it as per your needs. So, the ideal cloud telephony tool is the one that comes with various types of in-built CRM integrations.
4. Quality of the service
In cloud telephony, calls are transmitted over the internet. Due to certain conditions like poor bandwidth, low internet speed, and wastage of data packets can hamper the call quality. When it happens, the call will drop in the middle and you will be stuck. To avoid this, make sure your cloud telephony system comes with QoS settings.
5. Unified communication ability
Today’s business communication has outgrown from the traditional call making system. Now, customers can contact you using SMS, voicemail, live chat, video calling, or web-conferencing. So, any phone system to be called as the right pick should come with unified communication ability.
In a small business ecosystem, you have no time and money to spend on training the team just to use a phone system. So, the right kind of phone system is the one which comes with the easiest operations. It should have great user-friendliness and be operational with the least technical knowledge demanded.
7. Mobility factor
The right kind of cloud telephony is the one that comes with the highest-grade of mobility and flexible enough to be operated using any kind of device. One of the main reasons for switching PSTN-based telephony is its limited operations, as soon as you leave your desk and step out from your office; you are no longer connected with your business communication.
In the case of small businesses, some start-ups don’t even have a set office and they have to be at customers’ service around the clock as a business opportunity can knock at their door anytime. Being limited at the operational front again hinders their growth.
Cloud telephony beats any other kind of telephony at this front as it can be operated using any data-driven device. Whether you are using a mobile phone or prefer handling operations over a tablet, it can be operated over any device.
The right kind of VoIP phone service
You can weave regular, low-cost, and sure success if you have the right type of VoIP phone service by your side. By taking that on board, a lot of hurdles can be tackled in no time.
As per all the above-mentioned actors, we can easily conclude that the cloud telephony service offered by CallHippo is the ideal resource for all kinds of small businesses. So, don’t make adjustments or make compromises. Just have a limitation-free and tension-free growth with a right kind of business VoIP phone service offered by CallHippo.